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BRIDAL HAIR, MAKEUP AND EDUCATION IN SURREY, LONDON & THE UK

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TERMS + CONDITIONS

Please take the time to read our terms and conditions.

These apply to all WEDDING, LESSONS & COURSES bookings with CROWN + MUSE

BOOKING PROCESS

 

Booking enquiries can be made via booking form, telephone or email.


CROWN + MUSE will supply you with a quote and confirm availability.

Confirmation of booking details will confirm your provisional booking and your agreements in accordance with all these terms and conditions.

 

BOOKING PROCESS

 

WEDDING BOOKINGS

To secure the booking, clients will be required to pay a NON-REFUNDABLE £50 wedding day reservation booking fee which will deducted from the final wedding day balance. 

The trial must be paid in full on the day in cash at the start of the trial or via bank transfer 7 days before.

 

  • AFTER YOUR TRIAL - 25% of your final balance is due to confirm your booking within 5 days.

 

  • PAYMENT - The outstanding wedding balance is due no later than 30 days before the wedding day. 

 

YOUR WEDDING TRIAL 

Trials are held Tuesday -Thursday, Sunday trials can be arranged but have a £50 sub charge.

 

All trials are held at 47 New Road, Mitcham, Surrey, CR4 4JN

 

Trials are preferably not be booked in evenings due to the lack of natural light.

A maximum of 3 trials per bridal party can take place in 1 day.

 

We ask that you have no more than 1 person attending your trial with you to allow maximum time to get to know you and your style.

Please note if you require a second trial you will need to pay the full trial amount again. 

 

The trial and travel costs are completely non-refundable.

 

MINIMUM BOOKING

Laura Shepherd has a minimum booking of 3 adult clients for wedding bookings for both hair and makeup (Bride plus 2 others) March - October.

 

Single bridal bookings October- February will have a £75 sub charge. 

 

BEAUTY COACH BOOKINGS

To secure your lesson with Laura Shepherd, the following non-refundable booking fee is required:

 

Bridal Lesson £50

Master Your Makeup £50

 

All lessons are held at 47 New Road, Mitcham, Surrey, CR4 4JN.

 

 

  • PAYMENT - The outstanding lesson balance is due 7 days before.

 

LEARN WITH LAURA BOOKINGS

To secure your professional bridal training course with Laura Shepherd, the following non-refundable booking fee is required:

 

PRO Bridal Master £300

PRO Bridal Booster £100

PRO Bridal Business £100

 

All courses are held at 47 New Road, Mitcham, Surrey, CR4 4JN

 

  • PAYMENT - The outstanding balance is due 30 days before day one of the course.

 

ALL PAYMENTS

All payment is required by BACS bank transfer or cash. We do not take cheque or paypal payments. 

 

CROWN + MUSE will provide a booking summary and confirm receipt of the deposit. It is the client's responsibility to check the booking summary and ensure that Laura is notified of any errors within 7 days of receipt. If the client notifies us of an error after this period, and Laura is unable to fulfil the booking, cancellation fees may apply.

 

Please note, the booking is not secure until your booking fee has been received in full and CROWN + MUSE has confirmed receipt in writing. We reserve the right to rebook or cancel your date if fees are not paid on time.


  

CANCELLATION & FEES:
Please note that all changes or cancellations MUST be stated in writing.

 

  • Your reservation/booking fee is non-refundable.

  • If a wedding or part of booking is cancelled within 30 days of the wedding date, the balance is required in full.

  • Lessons/Professional Courses deposits/balances can be transferred once- they are non-refundable.

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CROWN + MUSE CANCELLATIONS: 

​In exceptional circumstances, such as a hospital stay, CROWN + MUSE may need to cancel a booking. This has never happened before but, if it does all attempts will be made to find an alternative artist. If this is not possible or is unacceptable to the client, CROWN + MUSE will refund 100% of the deposit/payment.

We reserve the right to cancel any booking that has be made under false pretences without liability and retain all payments made by you. 

CHANGES:
Notification should be given of any changes to the booking and trial as soon as possible. This includes changes to the number of clients, location, dates and times. It is the client’s responsibility to do this as we cannot guarantee availability all day.

 

Changes must be confirmed in writing via email and are not accepted as written notice until you have received a reply from Laura Shepherd. Please do not rely on texts as we do not always receive them. 

  • CHANGE OF TRIAL DATE - An alternative date will be found. 

  • CHANGES TO TRIAL NUMBERS - Any changes made by the bride to a trial must be made in writing 48 hours before the date of the trial. If changes result in the number attending being reduced, we have the right to change the time or date of the trial.

  • CHANGE OF WEDDING DATE - We will do our best to book the new date or supply another available artist. If this is not possible then the usual cancellation fees apply.

  • CHANGE TO WEDDING DAY NUMBERS - A new price will be calculated based on our current price list to reflect any changes in the bridal party. Please note bookings must meet the minimum booking numbers. 

  • CHANGE OF LOCATION - We may need to add a travel charge if the location changes. If the location changes dramatically we reserve the right to cancel the booking.

 

Cancellations for services booked where travel and/or accommodation expenses have been paid for by the company and are non-refundable by the provider will need full payment by the client.

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If a wedding or part of booking is cancelled within 21 days of the wedding date, the balance is required in full.

If the booking is directly affected by circumstances beyond the control of the artist, every possible endeavour to rectify such situations will be made, however no compensation will be offered on the artist’s part. The client is strongly advised to take out wedding insurance to cover against such situations.

 

ALLERGIES:

The client must inform Laura Shepherd of any allergies or product sensitivities they may have before the trial takes place. This also includes but is not limited to, medical conditions or any issues that may affect the use of equipment’s and products. 

 

ADDITIONAL CHARGES:
The client will cover all necessary travel expenses, including, but not limited to, all public transport costs, any congestion charges and parking charges that are applicable.

Full public transport, parking and congestion costs must be covered and will be added to final invoice.

First 10 miles from each artist's location is free.

10 - 40 miles         £30

40 -70 miles          £45

70 -100 miles        £60

100 miles+            POA

 

ASSISTANTS - If your booking requires the help of an extra assistant there will be a £100 charge per each assistant.

 

OTHER: 
The client agrees that the artist may use any photography for publicity purposes which include but are not limited to the artist’s website and social media pages.

 

Following the new smoking regulations - smoking whilst an artist is working is not permitted.

Artists reserve the right to refuse to work if a client is rude, aggressive, upsetting or abusive in any way. In this situation the booking will be cancelled, and the trial fee will be retained.

 

PLEASE NOTE THAY BY SECURING A BOOKING, CONFIRMING A TRIAL OR PURCHASING A GIFT VOUCHER YOU ARE ACCEPTING THESE TERMS AND CONDITIONS


Copyright:  Unless otherwise stated, all information printed or electronic is the copyright of Crown + Muse.