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BRIDAL HAIR, MAKEUP AND EDUCATION IN SURREY, LONDON & THE UK

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TERMS + CONDITIONS

Please take the time to read our terms and conditions. 

These T&C's apply to all CROWN + MUSE Bookings.

BRIDAL BOOKING PROCESS

 

Booking enquiries can be made via booking form, telephone or email.


Laura Shepherd (or C+M?) will supply you with a quote and confirm availability. Confirmation of booking details will confirm your provisional booking and your agreements in accordance with all these terms and conditions.

To secure the booking, clients will be required to pay a NON-REFUNDABLE £50 booking fee which will deducted from the final wedding day balance. 

Laura Shepherd (or C+M?) will provide a booking summary and confirm receipt of the deposit. It is the client's responsibility to check the booking summary and ensure that Laura is notified of any errors within 7 days of receipt. If the client notifies us of an error after this period, and Laura is unable to fulfil the booking, cancellation fees may apply.

Please note, the booking is not secure until your booking fee has been received in full and Laura has confirmed receipt in writing. We reserve the right to rebook or cancel your date if fees are not paid on time.

 

The trial must be paid in full on the day in cash at the start of the trial or via bank transfer 3 days before.

 

The final balance for your wedding bookings is due no later than 30 days before the wedding day. 

 

LEARN WITH LAURA

 

To secure your lesson with Laura Shepherd, the following non-refundable fee is required.

 

Bridal Lesson £50

Master Your Makeup £50

 

The outstanding must be paid in full on the day in cash at the start of the lesson or via bank transfer 3 days before.

 

PRO Bridal Booster £100

PRO Master Bridal £300

 

The outstanding balance is due 30 days before day one of the course via bank transfer.

PAYMENT:


All payment is required by BACS bank transfer or cash. We do not take cheque or paypal payments. 

The price agreed at the time of booking is final, If CROWN + MUSE’S price list changes at all, your booking will not be affected.

  

CANCELLATION & FEES:

Your booking fee is non-refundable.

 

If for any reason you cancel your booking, your cancellation must be confirmed by email or telephone.

If a wedding or part of booking is cancelled within 30 days of the wedding date, the balance is required in full.

Please note that all changes or cancellations MUST be stated in writing.

 

CROWN + MUSE CANCELLATIONS: 

In exceptional circumstances, such as a hospital stay, Laura Shepherd may need to cancel a booking. This has never happened before but, if it does all attempts will be made to find an alternative artist. If this is not possible or is unacceptable to the client, Laura will refund 100% of the deposit/payment.

We reserve the right to cancel any booking that has be made under false pretences without liability and retain all payments made by you. 

 

TRIAL:

 

Trials are held Monday-Thursday, weekend trials can be arranged but have £100 sub charge.

 

Trials are preferably not be booked in evenings due to the lack of natural.

A maximum of 3 trials per bridal party can take place in 1 day.

 

We ask that you have no more than 1 person attending your trial with you to allow maximum time to get to know you and your style.

If a client decides to cancel a wedding booking after a trial, the full trial amount plus any travel to the trial is still chargeable. 

 

Please note if you require a second trial you will need to pay the full trial amount again. The trial and travel costs are completely non-refundable.

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ALLERGIES:

The client must inform Laura Elizabeth of any allergies or product sensitivities they may have before the trial takes place. This also includes but is not limited to, medical conditions or any issues that may affect the use of equipment’s and products. 

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CHANGES:

Notification should be given of any changes to the booking and trial as soon as possible. This includes changes to the number of clients, location, dates and times. It is the client’s responsibility to do this as we cannot guarantee availability all day.

 

Changes must be confirmed in writing via email and are not accepted as written notice until you have received a reply from Laura Elizabeth. Please do not rely on texts as we do not always receive them. 

Change of trial date - An alternative date will be found. 

 

Changes to those having trials - Any changes made by the bride to a trial must be made in writing 48 hours before the date of the trial. If changes result in the number attending being reduced, we have the right to change the time or date of the trial.

Change of wedding date - We will do our best to book the new date or supply another available artist. If this is not possible then the usual cancellation fees apply. 

Change to number of clients - A new price will be calculated based on our current price list to reflect any changes in the bridal party. 

 

Cancellations for services booked where travel and/or accommodation expenses have been paid for by the company and are non-refundable by the provider will need full payment by the client.

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If a wedding or part of booking is cancelled within 30 days of the wedding date, the balance is required in full.


We do understand that things change, and bridal party numbers can change also, but there will be a surcharge in place for significant changes to numbers that have previously been discussed and accounted for. If any more than 2 people are dropped from the party within 8 weeks of the wedding day, then a 20% surcharge of their initial quoted price will be charged per person dropped. 

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Change of location - We may need to add a travel charge if the location changes. If the location changes dramatically we reserve the right to cancel the booking.

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If the booking is directly affected by circumstances beyond the control of the artist, every possible endeavour to rectify such situations will be made, however no compensation will be offered on the artist’s part. The client is strongly advised to take out wedding insurance to cover against such situations.

 

ADDITIONAL CHARGES :


The client will cover all necessary travel expenses, including, but not limited to, all public transport costs, any congestion charges and parking charges that are applicable.

Full public transport, parking and congestion costs must be covered and will be added to final invoice.

First 10 miles from each artist's location is free.

10-40 miles    -    £30

40-70 miles    -    £45

70-100 miles    -  £60

100 miles+    -    POA

For single bride bookings there is a supplement of £100

If a second artist/assistant is required at your wedding, there will be a supplemental charge of £100.

 

OTHER: 


The client agrees that the artist may use any photography for publicity purposes which include but are not limited to the artist’s website and social media pages.

We are not responsible for the content of external websites linked for your information.

Unfortunately we do not provide credit terms.

Following the new smoking regulations - smoking whilst an artist is working is not permitted.

Artist's reserve the right to refuse to work if a client is rude, aggressive, upsetting or abusive in any way. In this case the usual cancellation policy will apply.

All t&c's are right at the time of publication and Laura Shepherd Hair & Makeup Artist has taken every care in the preparation of the content of this website, to ensure that prices quoted are correct at time of publishing and all products have been fairly described. 

 

 

 

 

 

PLEASE NOTE THAY BY SECURING A BOOKING, CONFIRMING A TRIAL OR PURCHASING A GIFT VOUCHER YOU ARE ACCEPTING THESE TERMS AND CONDITIONS

 

 

 

Copyright:  Unless otherwise stated, all information printed or electronic is the copyright of Crown + Muse.